Fielding too many complaints from employers and job seekers lately? Here are two of the most common ones: From clients: “That temp was minutes late to their assignment – again!” From candidates: “Nobody ever followed up with me.”   At one point or another, every firm has to deal with upset staffing customers. You can’t...Read More

Still, think chatbots are creepy and impersonal? It’s time to shift your mindset. Mobile technology has taken over the staffing and recruiting landscape. Instantaneous, global exchange of information is now the norm. Job seekers’ and employers’ expectations for real-time service are rising. People want on-the-go, 24/7 service across communication channels. Your competitors rapidly adopt automated...Read More

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you’re looking to improve your customer experience dramatically, your employees are a great place to start. Employee experience directly impacts the customer experience. I always say it takes a great company culture to create authentic...Read More

I don’t need to tell you how tough it is to recruit qualified candidates these days. With unemployment near record lows and U.S. job openings soaring to a record-high 6.3 million, attracting the attention of talented job seekers is extremely difficult. How can you make candidates love your clients’ job postings – and ultimately spur...Read More